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billing problem

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cheezyflier
Captain
Captain


Joined: Mar 13, 2007
Posts: 577
Posted: Sun May 13, 2007 1:33 pm 
folks, i dont know who to contact to fix this problem, but i am being billed twice every month. i don't mind paying once, but twice is too much. if you can tell me how to go about correcting this problem i sure would appreciate it.
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RadarMan
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Chief Captain


Joined: Aug 25, 2003
Posts: 16894
Location: U.S.A
Posted: Sun May 13, 2007 4:15 pm 
Here, good luck.

http://support.flyawaysimulation.com/

Radar
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cheezyflier
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Joined: Mar 13, 2007
Posts: 577
Posted: Sun May 13, 2007 4:51 pm 
thanx radarman
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cheezyflier
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Joined: Mar 13, 2007
Posts: 577
Posted: Thu May 17, 2007 12:22 pm 
over the past week i have sent a dozen copies of the below email and so far have received no response.
is there some better way to go about this? i like the forum, and the site. but i don't want to pay double is all. it's hard for me to believe no one is seeing my emails.


cheezyflier wrote:
dear sir-
there is a problem with my account that needs to be corrected. every month my credit card is being billed twice. please refund the extra money back to my credit card. if this is too much trouble then just dont bill my account at all for the next 2 months following this one. either way, please inform me of your plans to rectify the situation. my forum name is cheezyflier. please let me know if there is any further information you require to fix this, i will send it right away.
thank you in advance for your prompt action with this situation
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cheezyflier
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Joined: Mar 13, 2007
Posts: 577
Posted: Fri May 18, 2007 6:43 pm 
i am now up to 20 emails sent to fly away and still no response. i really dont want to close my account here but i cannot give away free money. i don't even have a job. a little attention to the inbox at fly away is in order. decent customer service is not too much to ask. my next step will be to close my account and report fly away to as many agencies as possible. all i ask is a fair resolution. it shouldn't be this big a deal.
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RadarMan
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Chief Captain


Joined: Aug 25, 2003
Posts: 16894
Location: U.S.A
Posted: Fri May 18, 2007 11:47 pm 
Notify Pay Pal.

Radar
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cheezyflier
Captain
Captain


Joined: Mar 13, 2007
Posts: 577
Posted: Sat May 19, 2007 5:54 am 
RadarMan wrote:
Notify Pay Pal.

Radar



i talked to them first. they are the ones who told me i would have to correct it on this end.
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RadarMan
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Joined: Aug 25, 2003
Posts: 16894
Location: U.S.A
Posted: Sat May 19, 2007 6:16 am 
Send a few emails every day.

If it's on a credit card tell the company and they'll stop it.


Radar
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