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Problem with installer

   
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Guest






Posted: Fri Jun 19, 2015 2:29 pm 

I am having a problem with the installer on the Just Flights A320 I purchased on the 16th of June. I have submitted a ticket to Fly Away Simulation outlining the problem. As of the 19th of June I have not received a reply from Fly Away Simulations. The purchase was not a large sum of money, but the hopeless feeling you get when you have spent money and cannot make contact with the seller to resolve a problem is not a good feeling. I do not know the turn around time on a ticket once they have been submitted, so if having to wait a several days for a response is normal, I will accept that. However it will be my last purchase.

My ticket reads as follows: I purchased the 320 for FSX today and downloaded the installer. When I try to run the installer it tells me an internet access is required for product activation. It says there is a problem connecting to the server. I have internet access, a very good one. I had no problem placing my order with my internet access.

If anyone can help, I would appreciate it. Sorry for the long-winded post.
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RadarMan
Chief Captain
Chief Captain

Pro Member

Joined: Aug 25, 2003
Posts: 19019
Location: U.S.A
Posted: Fri Jun 19, 2015 3:04 pm 

Lets hope that Flyaway sees this on the forum and you get your answer.

Radar

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Guest






Posted: Sat Jun 20, 2015 6:53 pm 

Can't believe I haven't had a response from my ticket regarding the installer. Going on the fifth day. Not a good business practice. Trying to be patient, but it isn't easy.
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Problem with installer
Guest





Posted: Mon Jun 22, 2015 2:34 pm 

Received an e-mail today indicating they were refunding my money for the A320 for FSX. No explanation as to why I would have the problem. Guess we can call this case closed.
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RadarMan
Chief Captain
Chief Captain

Pro Member

Joined: Aug 25, 2003
Posts: 19019
Location: U.S.A
Posted: Mon Jun 22, 2015 3:11 pm 

Can't beat that for good service.
It may have taken a while but you came out ahead.

Radar

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Problem with installer
Guest





Posted: Mon Jun 22, 2015 6:23 pm 

Guess you are right, Radarman. I was looking forward to getting the A320, but hey, stuff happens. Thanks for your imput over the last few days.
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