Registered for a Pro Account 2 weeks ago, paid for it with Paypal. When I try to download anything I get the message "You need to register for Pro" , it then takes me to the screen to pay again.
I've created a ticket with all my payment details (2 weeks ago), but have not had any response fro support.
Can any body help me.
You seem to be logged into your account successfully by posting that message.
Can you show us a screenshot of this message? Do you have a URL for the problem page (an example)?
We will look into this for you.
Also, are you using any download managers or add-ons inside/outside of your web browser? Sometimes these cause issues.
Can't seem to be able to attach a screen shot. But have given the url.
Not using any download add on's or add on to web browser.
It seems your account wasn't associated with your subscription ID. This has been done now. Can you confirm the account is working?
Many Thanks. It's working fine now.