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Paid for Pro Account but not letting me down load

   
Author Message
taran25
Trainee
Trainee

Pro Member

Joined: Jan 28, 2018
Posts: 3
Posted: Sat Feb 10, 2018 11:49 am 

Registered for a Pro Account 2 weeks ago, paid for it with Paypal. When I try to download anything I get the message "You need to register for Pro" , it then takes me to the screen to pay again.

I've created a ticket with all my payment details (2 weeks ago), but have not had any response fro support.

Can any body help me.
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Flyaway
Site Admin
Site Admin

Pro Member

Joined: Jun 28, 2003
Posts: 1422
Location: UK
Posted: Sat Feb 10, 2018 4:24 pm 

Hi there,

You seem to be logged into your account successfully by posting that message.

Can you show us a screenshot of this message? Do you have a URL for the problem page (an example)?

We will look into this for you.
Fly Away Simulation, Flight Sim #1
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Flyaway
Site Admin
Site Admin

Pro Member

Joined: Jun 28, 2003
Posts: 1422
Location: UK
Posted: Sat Feb 10, 2018 4:25 pm 

Also, are you using any download managers or add-ons inside/outside of your web browser? Sometimes these cause issues.
Fly Away Simulation, Flight Sim #1
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taran25
Trainee
Trainee

Pro Member

Joined: Jan 28, 2018
Posts: 3
Posted: Sun Feb 11, 2018 11:01 am 

URL REDACTED

Can't seem to be able to attach a screen shot. But have given the url.

Not using any download add on's or add on to web browser.

Thanks.
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Flyaway
Site Admin
Site Admin

Pro Member

Joined: Jun 28, 2003
Posts: 1422
Location: UK
Posted: Sun Feb 11, 2018 1:53 pm 

It seems your account wasn't associated with your subscription ID. This has been done now. Can you confirm the account is working?
Fly Away Simulation, Flight Sim #1
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taran25
Trainee
Trainee

Pro Member

Joined: Jan 28, 2018
Posts: 3
Posted: Sun Feb 11, 2018 3:04 pm 

Many Thanks. It's working fine now.
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