Asked

I am having trouble getting MSFS 2020 to start.

This is the first time I have seen this, and I do not understand the association between Xbox, Steam, and MSFS 2020.

Here is what happens:

  • I open Steam and launch MSFS 2020.
  • The main MSFS screen appears, and the loading circle spins in the bottom right.
  • A large green Xbox sign-in square appears in the middle and stays there.
  • Clicking the square or the green sign-in circle does nothing.

I opened the Xbox app and signed in. It shows I am signed in. The green Xbox square still remains in the middle. I tried signing out of the Xbox app and then signing in on the MSFS screen, but nothing happens.

I never had to do this before. I remember MSFS showing Xbox branding, but I use Windows 11 and a joystick, and I never used anything else with Xbox.

How do I get this sign-in overlay out of the way and get MSFS 2020 to load?

Thanks,

Sterk03

Expert Answered

Short version: MSFS uses Xbox Live for your profile, even on Steam. The green overlay is that sign-in. When it won’t accept clicks, it’s usually an Xbox/Gaming Services sign-in component, overlay conflict, or Store/Xbox token issue.

Try this checklist, in order:

  • Fully exit MSFS and Steam. Reboot the PC.
  • Make sure time/date/timezone are correct and set to automatic.
  • Open Microsoft Store. Sign out, then sign back in with your usual Microsoft account.
  • Open the Xbox app. Sign out, then sign back in with the same account as the Store.
  • Open Microsoft Store Library and click Get updates. Update Gaming Services and Xbox components if listed.
  • Press Win+G to open the Xbox Game Bar. If prompted, sign in there. Close it afterward.
  • Reset the Store cache:
    wsreset.exe
    Wait for the Store to reopen, then reboot once more.

Repair the Xbox/Gaming Services components:

  • Windows Settings > Apps > Installed apps. Search Gaming Services. Open Advanced options > Repair. If no change, use Reset.
  • Do the same for Xbox and Xbox Identity Provider if present.
  • If still stuck, remove and reinstall the components:
    PowerShell (Admin):
    get-appxpackage Microsoft.GamingServices -allusers | remove-appxpackage -allusers
    get-appxpackage Microsoft.XboxIdentityProvider -allusers | remove-appxpackage -allusers

    Then open Microsoft Store, search and install Gaming Services and Xbox Identity Provider again. Reboot.

Check required services:

  • Open:
    services.msc
    Ensure these are Running (start them if Stopped):
    Xbox Live Auth Manager and Xbox Live Networking Service. Also verify Gaming Services.

Rule out overlay/input conflicts:

  • In Steam > Library > MSFS > Properties, disable Steam Overlay for this game.
  • Temporarily disable other overlays (Discord, GeForce Experience, RTSS, MSI Afterburner, Overwolf).
  • Unplug extra controllers briefly, leaving only keyboard/mouse and your primary joystick.

Clear stale Xbox credentials:

  • Open Credential Manager > Windows Credentials. Remove any entries starting with Xbl or Xbox Live.
  • Sign out of Microsoft Store and Xbox app again, then sign back in.

Run MSFS once as Administrator:

  • Locate and run:
    C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
    Right‑click > Run as administrator. Then try launching via Steam again.

If it’s still stuck:

  • Repair Microsoft Edge WebView2 Runtime in Settings > Apps (the sign-in uses it).
  • Try a clean boot to exclude third‑party conflicts, then test MSFS.

A few quick questions to narrow it down:

  • Are the Microsoft Store and Xbox app both signed into the same Microsoft account you previously used with MSFS?
  • Does Win+G let you sign in to Xbox Game Bar successfully?
  • Do you have any overlays running (GeForce/Discord/RTSS)? Did disabling them change anything?
  • Which Windows 11 build are you on, and are all updates installed?
  • After removing/reinstalling Gaming Services and Xbox Identity Provider, did the overlay become clickable?

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