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Very slow pro download

Pro Member Trainee
Furax84 Trainee

Hello, I have nothing against paying for a service, but this is the height.
I am in RJ45 CAT6 and I download on steam at 100 mo/s and here with the pro subscription barely at 2 mo/s.
Please solve the problem otherwise I cancel the subscription and I request a paypal refund
Best regards

7 Responses

Pro Member Trainee
Ian Stephens (ianstephens) Trainee

Hi Furax84.

Where are you located?  Are you logged into your PRO account when clicking on the "Download" button?  What operating system and browser are you using?

We will look into this.

Pro Member Trainee
jmormando Trainee

I'm having an issue as well. None of the X-plane 11 downloads i have tried have worked. I just get a can't reach this page error. I'm in the US and logged into My Pro. Going to have to submit a refund request to Paypal if this isn't resolved.

Pro Member Trainee
Ian Stephens (ianstephens) Trainee

@jmormando

What operating system and browser are you using?

We will look into this.

Pro Member Trainee
jmormando Trainee

Windows 11 using Edge browser

Pro Member Trainee
Ian Stephens (ianstephens) Trainee

@jmormando

Could you send an email to ian.stephens@flyawaysimulation.com with a screenshot of this page displaying "can't reach this page" error?

We will look into this and fix it for you.

Pro Member Trainee
jmormando Trainee

Done. Thanks for looking into this!

Pro Member Trainee
Ian Stephens (ianstephens) Trainee

@jmormando

Thank you for that email.  Let's continue conversing via email and we'll resolve on there out of the open.

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