Installing problem with hard copy

Hi Carl,

I understand your frustration, and I'm here to help! Your issue seems to be with the installation of the hard copy (disk version) of Microsoft Flight Simulator 2020. Don't worry, we'll figure this out together.

Based on your description, it seems that the "Next" button is grayed out, preventing you from proceeding with the installation. Here's a step-by-step process to troubleshoot this issue:

1. First, make sure that you have a stable internet connection. Microsoft Flight Simulator requires an internet connection to validate the product code and download updates. If you're not connected, the installation process might halt.
2. Ensure that you have logged in to your Microsoft account in the installer. Sometimes, not being logged in can lead to this issue.
3. Double-check that you have installed all the disks in the correct order. Skipping a disk or installing them out of order can cause problems during the installation process.
4. Once you've entered the code, give it some time. It could be that the installer is validating the code or downloading updates, which might take a while depending on your internet connection.

If you've followed the above steps and still face the same issue, you can try the following:

1. Restart your computer and begin the installation process again.
2. Uninstall the game completely, then reinstall it using the disks, making sure to follow the proper disk order.
3. If the problem persists, consider reaching out to Microsoft support for further assistance. They can be contacted at https://support.microsoft.com/en-us/contactus/.

I hope this helps you with your installation problem. Remember, patience is key when it comes to troubleshooting technical issues. If you have any further questions or need more assistance, feel free to ask. Happy flying!