mcwito
mcwito
TraineeTrainee
Joined: May 13, 2026 Posts: 2
Asked

I sent email last month to cancel my pro subscription because i only want one month pro service... but nobody answer and now you charge me again a month.
Support ticket #618683 was sent last month, cancel my subscription right now scammers, i already sent a dispute with my bank and sent details to police.

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Ian Stephens (ianstephens)
Ian Stephens (ianstephens)
Chief CaptainChief Captain
Joined: Feb 22, 2012 Posts: 1132
Ian Stephens is an expert on this topic. Read his bio here.
Expert Answered

Thank you for your message, and our sincere apologies for the issues you were having with the support system and response times.

I can confirm we do have an issue with the support system at the moment, which is causing some support requests to become “stuck” in the system.

I will look into what happened here.

Could you contact me via email ian.stephens@flyawaysimulation.com with your Subscription ID and I will look into this for you right away.

I am also going to pass on a message to have the payments refunded for any payments taken after you issued your cancellation request.

mcwito
mcwito
TraineeTrainee
Joined: May 13, 2026 Posts: 2
Answered

Already sent yesterday

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