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Aerosoft VFR LONDON X SCENERY FOR FSX installation problem

   
Author Message
Eeros
Trainee
Trainee

Pro Member

Joined: Apr 07, 2015
Posts: 7
Posted: Thu Dec 08, 2016 7:11 am 

Installation fails. Says my E-mail or serial key is not OK. Over 20 times tried and i'm sure there is not fail in those. Or maybe Serial Number Simshack (where i bought this) send me is nor alright.
What can i do?
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RadarMan
Chief Captain
Chief Captain

Pro Member

Joined: Aug 25, 2003
Posts: 19235
Location: U.S.A
Posted: Thu Dec 08, 2016 7:46 am 

Email them, they should help.
Give them the email you think you used and the key #.
Hope for the best.

Radar

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Eeros
Trainee
Trainee

Pro Member

Joined: Apr 07, 2015
Posts: 7
Posted: Thu Dec 08, 2016 7:57 am 

Done that. Thx.
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Eeros
Trainee
Trainee

Pro Member

Joined: Apr 07, 2015
Posts: 7
Posted: Fri Dec 09, 2016 4:04 am 

Is it possible to get sone help here as an old & faitfull customer, thx...
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RadarMan
Chief Captain
Chief Captain

Pro Member

Joined: Aug 25, 2003
Posts: 19235
Location: U.S.A
Posted: Fri Dec 09, 2016 7:58 am 

I wish there were some way we could help.
You bought it from them and they are the only ones that can either give you a new download, new key or whatever fixes the problem.
Since we weren't evolved in any way with the purchase or evolved with them...I wish we could figure out a way.

Radar

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Eeros
Trainee
Trainee

Pro Member

Joined: Apr 07, 2015
Posts: 7
Posted: Fri Dec 09, 2016 11:45 am 

I bought scenery from Simshack. I Thought fly away simulation and simshack have something to do together in this business. Aerosoft customer "help" send brainless text about this situation and told things i already checked now over 50 times! Can not actived scenery (code must be invalid and my email is same as iver 100 addins i have bought for FSX from internet - i'm not newbie in these things)
Since there is no way ti use thus scenery I, of course demand FULL REFUND.
Greetings FROM FINLAND, PERKELE! Wink
Sorry my bad english - i only speak finnish but i honor honestly.
And Merry Christmas.
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Flyaway
Site Admin
Site Admin

Pro Member

Joined: Jun 28, 2003
Posts: 1427
Location: UK
Posted: Fri Dec 09, 2016 12:38 pm 

Dear Eeros,

Thank you for posting here. I have just spoken to Simon (support) who has confirmed he has replied to your support ticket and refunded your order in full.

We are unsure as to why these serial numbers issued to us by Aerosoft themselves are not working. We are talking with them to try to resolve this as quickly as possible.

Sorry for the inconvenience.
Fly Away Simulation, Flight Sim #1
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Eeros
Trainee
Trainee

Pro Member

Joined: Apr 07, 2015
Posts: 7
Posted: Fri Dec 09, 2016 1:41 pm 

Flyaway wrote:
Dear Eeros,

Thank you for posting here. I have just spoken to Simon (support) who has confirmed he has replied to your support ticket and refunded your order in full.

We are unsure as to why these serial numbers issued to us by Aerosoft themselves are not working. We are talking with them to try to resolve this as quickly as possible.

Sorry for the inconvenience.


Thank you very much.
Sad that London scenery didn't work.
I really did everything i can before crying help.
- E
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