Having Problems Getting Support!!!!

I followed a link to the Fly Away site to buy a REGISTERED copy of FSUIPC and a message before I downloaded prompted me to pay for an account which I did. I am not getting any reply from Fly Away support after submitting a support ticket a week ago for getting the registration key. How do I get any help from these people since I have paid them?

Hi there,

The only support method is the ticketing system here:
https://flyawaysimulation.com/support/

I have asked Simon to escalate your ticket so it gets seen sooner. We are running a bit behind at the moment. Expect a reply within a day or two.

Sorry for the delay.