Reinstall MSFS: Won't Accept Used Serial

Modugno Guest

I installed MSFS 2022 via the original box, my HD crashed and when I attempt to reinstall it won't accept the already used serial/code.

How to recover access?

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Pro Member Captain
Ian Stephens (ianstephens) Captain
Ian Stephens is an expert on this topic. Read his bio here.

Hello Modugno,

I'm sorry to hear about the issues you're facing with the reinstallation of MSFS 2020 after your hard drive crash. In situations like these, it's essential to follow the appropriate steps to recover access to your flight simulator. Let me guide you through the process.

  1. First, ensure that you're signed in with the correct Microsoft account (i.e., the one you initially used to activate your MSFS 2020). This step is crucial because your serial key is tied to your Microsoft account.
  2. If you're sure you're using the right account, but the problem persists, your next course of action would be to contact the Microsoft Support team. They have a dedicated support team for MSFS 2020, and they can assist you in recovering your serial key or providing you with a new one if necessary.
  3. It's also possible that your serial key has been temporarily locked due to multiple failed attempts to enter it during the reinstallation process. In this case, waiting for 24 hours before trying again might resolve the issue.

Before contacting Microsoft Support, I would recommend gathering some essential information to help expedite the process. This includes:

  • Your original serial key (found on the box or within the purchase confirmation email).
  • The email address associated with your Microsoft account.
  • A description of the problem you're experiencing, including any error messages.
  • Proof of purchase, such as a receipt or order confirmation.

By providing this information upfront, you can help the support team understand your situation better and, in turn, provide a quicker resolution to your issue.

I hope this information helps you recover access to your MSFS 2020 installation. If you have any further questions or need more assistance, feel free to ask.

Safe flying!

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