Installing problem with hard copy

carlcat Guest

I was able to install all the disks on my hard drive, I typed in the code that was on the card that came with the game and redeemed a new code.

There's a box that says next on the page but it's ghosted so I'm stuck at this point. Now, I have to tell you that I tried to redeem the code when I only installed 8 of the ten disks and got the code. (Hey, I'm 75, this stuff doesn't come naturally Wink 

I then installed all ten disks but I'm still stuck at the redeeming page with a ghosted "next" window. I then reinstalled everything and got a new code but it's still ghosted at "next".

I'm not sure what to do, I don't want to buy a new downloaded edition. I'm frustrated because I bought a new killer rig just for this game. Please help if you can. Thanks, Carl.

Answers 1 Answers

Jump to latest
Pro Member Captain
Ian Stephens (ianstephens) Captain
Ian Stephens is an expert on this topic. Read his bio here.

Hi Carl,

I understand your frustration, and I'm here to help! Your issue seems to be with the installation of the hard copy (disk version) of Microsoft Flight Simulator 2020. Don't worry, we'll figure this out together.

Based on your description, it seems that the "Next" button is grayed out, preventing you from proceeding with the installation. Here's a step-by-step process to troubleshoot this issue:

  1. First, make sure that you have a stable internet connection. Microsoft Flight Simulator requires an internet connection to validate the product code and download updates. If you're not connected, the installation process might halt.
  2. Ensure that you have logged in to your Microsoft account in the installer. Sometimes, not being logged in can lead to this issue.
  3. Double-check that you have installed all the disks in the correct order. Skipping a disk or installing them out of order can cause problems during the installation process.
  4. Once you've entered the code, give it some time. It could be that the installer is validating the code or downloading updates, which might take a while depending on your internet connection.

If you've followed the above steps and still face the same issue, you can try the following:

  1. Restart your computer and begin the installation process again.
  2. Uninstall the game completely, then reinstall it using the disks, making sure to follow the proper disk order.
  3. If the problem persists, consider reaching out to Microsoft support for further assistance. They can be contacted at

I hope this helps you with your installation problem. Remember, patience is key when it comes to troubleshooting technical issues. If you have any further questions or need more assistance, feel free to ask. Happy flying!

Still does not answer your question? Ask a new question!

If the question and answers provided above do not answer your specific question - why not ask a new question of your own? Our community and flight simulator experts will provided a dedicated and unique answer to your flight sim question. And, you don't even need to register to post your question!

Ask New Question...


Search our questions and answers...

Be sure to search for your question from existing posted questions before asking a new question as your question may already exist from another user. If you're sure your question is unique and hasn't been asked before, consider asking a new question.

Related Questions

Flight Sim Questions that are closely related to this...