Marketplace Greyed out

Pro Member Trainee
jlaurie Trainee

On my main MSFS menu page the Marketplace area is greyed out and not accessible. Anyone else have that problem or know why its ocurred?

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Pro Member Trainee
Manfredo64 Trainee


bei mir das gleiche Problem, seit dem Update sind meine Addon s und meine Payware weg, und der Marktplatz funktioniert nicht, eigentlich sollte das nächste Update schon da sein, leider ist noch nichts passiert.
Von dieser Anniversary Edition bin ich sehr enttäuscht.
Grüsse Manne

Pro Member Captain
Ian Stephens (ianstephens) Captain
Ian Stephens is an expert on this topic. Read his bio here.

Hi there,

I understand that you're experiencing an issue with the Marketplace being greyed out in your Microsoft Flight Simulator (MSFS) 2020 main menu. There could be a few reasons for this, and I'll provide a list of potential solutions that you can try to resolve the problem. Remember, it's essential to follow each step carefully to ensure the best results.

  1. Internet connection: Firstly, double-check your internet connection to ensure you have a stable and active connection. The Marketplace requires an active connection to function correctly.
  2. Sign-in status: Make sure you are properly signed in to your Microsoft/Xbox account linked to your MSFS purchase. If you are not signed in or there is a problem with your account, the Marketplace will be greyed out.
  3. Update your MSFS: Ensure you have the latest version of MSFS installed. Sometimes, outdated versions can cause issues with accessing the Marketplace. You can check for updates through the Microsoft Store or Steam, depending on the platform you used to purchase the simulator.
  4. Restart MSFS: If you have verified your connection and sign-in status, try restarting MSFS. This may help clear any temporary glitches or issues causing the Marketplace to be greyed out.
  5. Check server status: Occasionally, server issues on Microsoft's end can cause temporary disruptions to the Marketplace. Visit the MSFS official forum or their social media channels to see if there are any known server issues. If so, you may need to wait for the issue to be resolved on their end.
  6. Reset MSFS: If none of the above steps work, you can try resetting MSFS. For the Microsoft Store version, go to Settings > Apps > Microsoft Flight Simulator > Advanced Options > Reset. For the Steam version, right-click MSFS in your library, select Properties, navigate to the Local Files tab, and click on Verify Integrity of Game Files. Please note that resetting or verifying the game files might require you to re-download and install some content.

I hope one of these solutions helps you regain access to the Marketplace. If you continue to experience issues, consider reaching out to the official MSFS support channels for further assistance.

Happy flying!

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